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Special Needs

Persons with special needs are permitted to select the seats considered most appropriate to their needs and in compliance with Transport Canada regulations. We do suggest that requests for seating or other special services be made in advance of the flights by advising your travel consultant at least 48 hours prior to flight departure.

• Wheelchairs and aids to mobility are accepted free of charge. Wherever possible, the passenger would use their own wheelchair up to the door of the aircraft from which point it would be stowed in the hold. On arrival, every attempt is made to have the personal wheelchair available at the door. This is dependant on the airport of operation.
• Skyservice is not able to accept wheelchairs or mobility aids with spillable (wet) batteries.
• Service animals are accepted on board with a harness. A service animal is defined as a certified working animal wearing a harness and trained to assist a permanent or long-term disabled person.
• Passengers must present the training certificate for the animal prior to travel.
• Service animals will not be carried unless proper permits are obtained for entry into the countries of transit or final destination, and such permits are presented prior to commencement of travel. Please check with your travel consultant regarding travel regulations for these animals.
• At pre-boarding, passengers with service animals will board the aircraft in priority.
• To ensure sufficient floor space for the animal, a bulkhead row, window seat is normally assigned and it is recommended that the passenger pre-select this seat at the time of booking.
• Ministry of Transportation Safety Regulations do not permit passengers with disabilities to be seated at an emergency exit row.
• Passengers traveling with the disabled may need to purchase an advanced seat if they wish to sit together. Please see Advanced Seating for further details.
• Women traveling while expecting a child may travel 32 weeks if they have provided a medical certificate by their physician.

Portable Oxygen Concentrators (POCs)
• Acceptance : Units must be affixed with a label indicating it is approved for use on an aircraft:
AirSep LifeStyle: RTCA/DO-160D Section 21 Category M Compliant
Inogen One: Authorized by FAA for use on board aircraft
AirSep Freestyle : RTCA/DO-160D Section 21 Category M Compliant
Respironics EverGo : Authorized by FAA for use on board aircraft
Sequal Eclipse : Authorized by FAA for use on board aircraft

• POC battery acceptance: The POC may only be used in battery operated mode, as Guests must have enough fully charged batteries for the duration of their flight as well as any unanticipated delays. Extra batteries must be packaged for carry-on in a manner that will prevent a short circuit. Battery terminals must be either recessed or packaged so as to prevent contact with metal objects, including the terminals of other batteries. Batteries are only accepted in carry-on baggage.

• Documentation: Guests travelling with a POC must present a signed letter from their physician to the customer service agent at check in as well as the flight attendant upon boarding. The letter must be on letterhead with an issue date of not more than one year prior to flight departure date. The physician's letter will be kept in the guest's possession and must state whether:
- the user has the ability to see, hear and understand the device's cautions and warning and respond accordingly without assistance. If not, the user is travelling with an attendant who is able to perform these functions.
- the oxygen is medically required for all portions of the flight (taxi, takeoff, cruise, landing). If not, the user must travel with a companion who is capable of performing these functions on their behalf.
- the maximum flow rate corresponding to the pressure in the cabin under normal operating conditions. (Cabins are pressurized to an altitude of approximately 8,000 feet.)
- a downloadable physician's statement can be found <http://www.westjet.com/pdffile/physicianStatement.pdf> here.
- statements may be on letter head from WestJet, another carrier, physician's letterhead, or the oxygen supplier's letterhead.

• Condition: The unit must be free of oil, grease, or other petroleum products and is in good condition and free from damage or other signs of excessive wear or abuse.
- as POCs are considered assistive devices, they are not included in the carry-on allowance.
- when in use, the POC must be stowed securely underneath the seat in front of you.

• Pregnant guests: A woman in any stage of pregnancy is welcome to fly. Women past 32 weeks must consult a physician and obtain a written confirmation stating they are acceptable for travel and to mitigate the chance that the seatbelt will compromise the pregnancy.

• Guests bringing medications onboard: Guests should take any prescribed medication onboard with them. WestJetters are not permitted to administer or give out any type of medication. Guests who may require medication during flight and are unable to administer it themselves will be required to travel with an attendant.

• Syringes: Guests who require syringes for medical circumstances and will be transporting these items in their carry-on baggage are recommended to also bring the medication which needs to be administered by a syringe. The medication needs to be in a container with the name of the medication and the name of either the pharmacy which dispensed the medication, or the manufacturer of the medication.

• Women traveling who are expecting a child and are 39 weeks along or more will not be allowed to travel
• Guest who require medication during flight, who cannot administer their own medication are required to travel with a personal attendant.
• Medication should be sealed in its own original container, along with original labels.
• Visually impaired guests are welcome to bring their service animal at no extra charge. Proper documentation should be shown at time of departure.
• Onboard Medical Oxygen: Air Transat does allow its passengers to bring their own oxygen on most of its flights(except to and from the United States). The oxygen kit has to fit the "Carry -on" baggage requirements. A 72-hour request through your travel agent is required.
  

• Canadian-made: The seat must be manufactured after Jan. 1, 1981 and must display the following inspection label: "CMVSS 213 or 213.1 Canada."
• U.S.A.-made: The seat must be manufactured after Feb. 26, 1985 and must display these labels: "This child restrain system conforms to all applicable Federal Motor Vehicle Safety Standards" or "This Restraint is certified for use in motor vehicles and aircraft."
• Car seats manufactured in any other country are not approved for use on board Air Transat flights.

Advanced Seat Selection on CanJet - please click here


Kids
Child Restraint System (CRS): If you choose to purchase a seat for the use of a child restraint device (car seat) for your infant or child who is less than forty (40) lbs, the infant/child must be restrained in the approved child restraint device which meets safety standards set by the CMVSS and FMVSS. The child must remain properly secured in the seat at all times when the aircraft seat belt sign is illuminated during the journey. Child restraint devices cannot be used in an exit row or in a seat that would impede access to an aisle or to emergency/safety equipment. Snugglies and booster seats are not permitted to be used as restraining devices on board CanJet.

There are safety restrictions and criteria that a CRS must meet in order to be approved for travel inside the aircraft cabin. Please note the following:

Canadian Manufactured Devices (CMD):

• Must indicate compliance with either CMVSS 213 or 213.1; and
• Indicate the date of manufacture as being after January 1, 1981.

• Made between January 1, 1981 - Febraury 1985; and
• Bear Label "This child restraint system conforms to all applicable FMVSS".

• Made on or after February 26, 1985;
• Bear Label "This child restraint system conforms to all applicable FMVSS"; and
• Bear Label "This restraint is certified for use in motor vehicles and aircraft".